10 great hints and tips how to be successfull on interview! Prepared by Universal Consulting & Meccti


Why should we employ you as cabin crew at XXX Airlines?
Say positive things about the airline and if possible mention something you had seen in the news – for example: ‘The airline has ordered many new aircraft and is progressing well and I want to be part of that’. Or if true ‘One of my friends worked for you and recommended I apply as she thought I would fit in with the company ideals’.

Why do you want to be cabin crew?
Here use your personal experience to sell yourself. For example: ‘I enjoy teamwork and am used to shift work. I think I would adapt well to the role’. You could show you’ve done your research and say ‘I am looking for new challenges and I know I would learn a lot as cabin crew not just about people and places, but skills like first aid too’.

Why did you choose our airline and not others?
You can say that being a
cabin crew team member is your ambition and you do not mind working in any airline so long as you achieve it. You can also say that you chose to apply to that airline because it is one of the best around that region, if not the world. The goal here is to show them that you are being hired by the best airline and have no intention to resign and join others. No airline or any company would like to train someone only to lose him or her to a competitor.

Are you applying for other airlines?
Be honest about it, if you are… it shows that you have commitment to finding a job as cabin crew but also try and turn it into a pro-active statement towards the airline, saying something like ‘Although I have applied for other airlines – this is the airline I want to work for most as it has a professional image and I always hear positive comments about the airline, so that would be a great place for me to start as cabin crew’.

Can you give us an example of when you have provided excellent customer service?
Give an example of ‘going the extra mile’, when have you exceeded someone’s expectations. E.g. ‘In the café, the lady didn’t know what to eat for dessert, so I described each dish to her and she was trying to decide between two so I asked the chef if it was ok for her to have a small piece of each – she was very happy with that!’

How would you deal with being away from your friends and family for long periods of time when working as cabin crew?
Be honest and say that you know it is not easy, but you understand that it is necessary for the job. Also let them know you can cope with being away from home, saying it is a good excuse to have some time away and learn new things, for example.

When answering these questions, make them your own, stay true to yourself and sell yourself to the airline at the same time. The recruiters want to see how you communicate, so remember to maintain eye contact and keep good posture too – the more you prepare the better you will be

Give us an example where you really held your temper?
This question is mainly asked to a cabin crew interviewee if he or she has been working for another airline or in any position in the flight crew. If you ever had an unusual problem with a passenger and did well on handling the case, it is best to speak about it at the interview. In case the interviewer asks, you may also provide a personal incident.

Tell us of a situation when you were under real pressure? Tell us of a case when you have been upset or frustrated?
This is basically a question that tries to ask you whether you ever had an analysis of yourself.  When you are asked this question, make sure that you give a clear and crisp answer about it. You may tell about any situation that you have experienced and the lesson you learned.

Do you like being around people?
Being a cabin crew requires a person to have solid interpersonal skills.
The person should be always cheerful and should not show their frustrations or anger to the people around them. This is the most important aspect of being in the cabin crew.

Why do you want this career? Why do you wish to join the cabin crew?
While this question may seem difficult to answer to people who are doing the job for the financial position that it offers, this question will seem simple to people who are interested in flying.
You have to do some research about this career and tell about your skills for this type of job.
You can also say that you are quite interested in flying and visiting new places. You may also say further that you like to be around people and have the social bug.

Give us an example where you really held your temper?
This question is mainly asked to a cabin crew interviewee if he or she has been working for another airline or in any position in the flight crew. If you ever had an unusual problem with a passenger and did well on handling the case, it is best to speak about it at the interview. In case the interviewer asks, you may also provide a personal incident.

Tell us of a situation when you were under real pressure? Tell us of a case when you have been upset or frustrated?
This is basically a question that tries to ask you whether you ever had an analysis of yourself.  When you are asked this question, make sure that you give a clear and crisp answer about it. You may tell about any situation that you have experienced and the lesson you learned.

Good luck!

Do not worry, I will be with you the whole day during assesment and support you 🙂

Looking forward to meet you soon.

Monika Staskova